Last Updated: 2026/04/17
Welcome to the HERCOO. Your trust is important to HERCOO, and we take our responsibility to protect your privacy seriously. 

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you contact us for support regarding products. 
 
1. Information We Collect

   We may automatically collect:
   Contact Information: Your name, email address, phone number
  
 Support Content: Descriptions of the issue, photos or videos of the product, defect images, and any other information you choose to share with our support team.
    
Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.

Cookies: Essential cookies required for the support ticketing system and live chat functionality. We do not use marketing or analytics cookies without your consent.

2. How We Use Your Information

We use your information strictly for the following permitted purposes:

    Order Fulfillment Support: Assisting with product installation, usage guidance, and troubleshooting.

    Customer Service: Responding to your support inquiries, handling returns, refunds, and warranty claims.

    System Operations: Ensuring proper functioning of our Support Page, error diagnosis, and performance improvement (using anonymized or aggregated data).

3. What We DO NOT Use Your Information For

We strictly prohibit and will not use your personal information for the following purposes:
    Marketing or advertising campaigns.
    
Training internal AI models unrelated to the permitted purposes.
   
 Any sales, rental, or data analysis activities unrelated to providing support services.

We do not sell, rent, trade, or disclose your personal information to unauthorized third parties.

4. Your Privacy Rights
Depending on where you live, you may be entitled to:
    
Request access to and a copy of your personal information
    
    Rectify or update any inaccurate details

    Ask for your data to be deleted

    Unsubscribe from marketing messages

    Limit or object to specific ways your data is processed

To exercise any of these rights, please reach out to us at support@hercoo.com.

5. Data Security

We use suitable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or destruction. That said, no system for online transmission or data storage can ever be completely secure.

6. Children’s Privacy

Our Support Page is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The “Last Updated” date at the top of this page will indicate when the policy was last revised.

8. Cookies & Tracking
To enhance your experience while browsing, we utilize cookies and analogous tracking technologies. Your cookie preferences can be managed directly through the settings provided by your browser.

9. Contact Us

Should you have any questions regarding this Privacy Policy, you can reach out to us via email at support@hercoo.com.